Ahold Delhaize Takes Systems Offline After Cyber Incident Disrupts Supermarkets in Three Countries

Ahold Delhaize, the Dutch multinational retailer, announced on Monday that it was taking precautionary measures after a cybersecurity incident. Stores in the US, the Netherlands and Belgium were reportedly affected. Distribution centres, online grocery orders and in-store pricing have been disrupted, although it is unclear whether the incident itself or the precautionary measures caused this. The company said its stores remain open and that it is taking some systems offline to help protect them. It has not explained the nature of the incident or whether customer or employee data was compromised.

The impact varies by country. In the Netherlands, brands including Albert Heijn, Etos and Gall & Gall have been affected since Sunday afternoon, according to NOS. Albert Heijn's website, app and customer service were unavailable, deliveries were suspended and electronic shelf labels showed outdated promotional prices. The brand said it had disconnected systems to protect its IT environment but gave no timeline for recovery. In Belgium, Delhaize customers could not place new orders or contact customer service, VRT News reported. In the US, one Stop & Shop customer said they had no information about a delivery scheduled for Thursday.

Ahold Delhaize operates in nine countries and employs more than 400,000 people. The company previously suffered a cyberattack in 2024 that caused problems at major US supermarkets, and information belonging to more than 2.2 million people was stolen in that incident.